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Terms and Conditions of Maintenance and Repair Services

A. PARTIES TO THIS AGREEMENT; DEFINITIONS

As used in this Agreement, the terms:

(a) "Maestro" shall mean the Maestro Truck and Auto Service repair facility identified in the Service Authorization, Estimate, Work Order, Online Request or other ordering document;

(b) "Customer" shall mean the Customer identified in the Service Authorization, Estimate, Work Order, Online Request or other ordering document;

(c) "Manufacturer(s)" shall meant the entity or entities that manufactured the Parts used in the Services;

(d) "Part(s)" shall mean the new and/or used parts, components, accessories or materials used in Services; and

(e) "Services" means the repair and/or maintenance services performed by Maestro for Customer, together with the Parts

B. WARRANTY DISCLAIMERS AND LIMITATIONS

Limited Warranty on Services: Maestro warrants that the Services will be performed in a good an workmanlike manner ("Services Warranty"). The Services Warranty is valid for a period of 12 months/12,000 miles from the date the Services are performed. Customer's sole and exclusive remedy, and Maestro's entire liability under the Services Warranty, is the repair of any nonconforming portion of the Services. The Services Warranty is valid only if the vehicle is returned, at Customer's expense, to Maestro's repair facility. Any claim for repairs to be performed by other than Maestro must be approved in writing by Maestro prior to commencement of any work. The Services Warranty extends only to the Customer for whom the Services were provided and not any subsequent purchaser. MAESTRO PROVIDES NO OTHER WARRANTIES CONCERNING ITS SERVICES AND DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

Parts - Manufacturer Warranties Only: Any warranties on any Parts are limited only to those written warranties provided by the applicable Part's manufacturer. EXCEPT FOR ANY SUCH WARRANTIES MADE BY MANUFACTURERS, THE PARTS ARE SOLD WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EACH OF WHICH IS EXPRESSLY DISCLAIMED.

Customer Supplied Parts: Maestro, at its discretion, may install customer supplied parts. All service performed with customer supplied parts are excluded from warranty. 

NO OTHER WARRANTIES: EXCEPT AS SET FORTH ABOVE, MAESTRO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. Maestro neither assumes nor authorizes any other person to assume for it any liability in connection with the services or any parts provided to customer in conjunction with the services.

C. RATES, FEES and PAYMENT; AUTHORIZATION; ADDITIONAL REPAIRS

Labor Rate: Maestro's charges for labor are not based on the actual mechanic's time, but are established by multiplying Maestro's rate by industry time allowances or Maestro's own judgment of the time to be charged. If an estimate is provided, Customer will not be charged more than the estimated price approved by Customer. However, if Maestro discovers that different or additional repairs are indicated, Customer will be contacted for authorization to make such additional repairs. Authorization may be given by Customer orally or in written form, including email. In the event that Customer authorizes commencement but does not authorize completion of a repair or service, a charge  will be imposed for disassembly, reassembly, or partially completed work. Such charge will be directly related to the actual amount of mechanic's time and/or arts involved in the inspection, repair, or service performed. Maestro will submit warranty claims on behalf Customer for manufacturers for whom it is authorized to perform warranty service; however Customer understands and agrees that it is responsible for full payment for any Services provided that are not covered by warranty. Maestro is not responsible for any loss, damage, or other liability caused by, arising from, or related to repair or maintenance work recommended by Maestro that is declined by Customer. Customer agrees that Maestro employees may operate Customer's vehicle for purposes of facilitating the repairs, including but not limited to diagnosing, road testing, and sublet services.

Shop Supplies and Waste Disposal Fees: A Shop Supplies fee of 3.5% (up to $69) is added to all invoices, unless prohibited. This charge represents costs and profits to the motor vehicle repair facility for miscellaneous shop supplies or waste disposal.

Storage Fees: If vehicle described herein is not picked up within three (3) days after such notice is given, Maestro may charge a storage fee of $20.00 per day. 

Payment: All charges for repairs/maintenance including labor and materials furnished must be paid in full before vehicle will be released to Customer.

 

Non-Sufficient Funds (NSF/Returned Checks): There is a $36.00 charge for checks returned for insufficient funds and may require future payments to be made by cash or credit/debit card.

D. OEM PARTS

Customer acknowledges that estimates for non-warranty repairs may include parts not made by the original manufacturer. Parts used in the non-warranty repair of customer's vehicle by other than the original manufacturer are required to be at least equal in like kind and quality in terms of fit, quality and performance to the original manufacturer parts they are replacing.

E. SUBLET REPAIRS

Customer acknowledges that portions of the repairs may be provided by a subcontractor hired by Maestro and Customer hereby authorizes all sublet repairs that Maestro, in its sole discretion, may deem necessary.​

F. DAMAGE AND/OR THEFT

Maestro is not responsible for loss of or damage to the vehicle due to or arising from fire, weather, theft or any other cause except the sole negligence of Maestro. Maestro is not responsible for any loss or damage to articles of personal property that have been left in the vehicle or for loss or damage to bodies, trailers or special equipment, including any cargo, materials or supplies carried on or in such bodies, trailers of special equipment, whatever the cause.

G. MECHANIC'S LIEN; LIEN SALE; COLLECTION

In addition to any and all other legal remedies available to Maestro, Customer authorizes and acknowledges an express mechanic's lien in favor of Maestro on the vehicle described herein for all charges for repairs, including labor and parts, storage and/or towing. Customer authorizes and acknowledges that if payment in full is not received within ten (10) days after Maestro has notified the Customer that the repairs are completed:

(a) Maestro may, in accordance with applicable state law, begin lien sale proceedings and sell the vehicle at public auction; and/or

(b) Maestro may refer such account to its attorneys or a collection agency for collection.

H. GOVERNING LAW; VENUE; TIME TO COMMENCE ACTION

Except to the extent that the laws of the United States may apply or otherwise control this Agreement, the rights and obligations of the parties hereunder shall be governed by, and construed and interpreted in accordance with the laws of the state in which Maestro is located, without regard to conflict of law principles.  The mandatory venue for any claim, litigation, civil action, or any other legal or administrative proceeding ("Action") involving any controversy or claim between or among the parties to this Agreement, is the county and state in which Maestro is located. Customer has one (1) year from the accrual of any cause of action arising from the purchase of the Services to commence an Action against Maestro.

I. LIMITATION OF DAMAGES

CUSTOMER AGREES THAT IN THE EVENT OF ANY ACTION BROUGHT BY CUSTOMER AGAINST MAESTRO, CUSTOMER SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AS DEFINED IN THE UNIFORM COMMERCIAL CODE, INCLUDING, BUT NOT LIMITED TO INDIRECT OR SPECIAL DAMAGES, LOSS OF INCOME, ANTICIPATED PROFITS, OR DOWN-TIME, OR ANY PUNITIVE DAMAGES.

J. FEES AND EXPENSES OF ACTIONS

In any Action, whether initiated by Maestro or Customer, where the Customer has a right, pursuant to statute, common law or otherwise, to recover reasonable attorney's fees and costs in the event it prevails, Customer agrees that Maestro shall have the same right to recover reasonable attorneys' fees and costs incurred in connection with the Action in the event that Maestro prevails.

K. WAIVER; SEVERABILITY; ENTIRE AGREEMENT

No waiver of any term of this Agreement shall be valid unless it is in writing and signed by Maestro's authorized representative. If any provision or part of any provision of this Agreement shall be deemed to violate any applicable law or regulation, such invalid provision or part of a provision shall be inapplicable; BUT the remaining part of that provision and the remainder of the Agreement shall continue to be binding and enforceable. This Agreement constitutes the entire agreement and understanding between the parties hereto and supersedes any and all prior agreements and understandings, oral or written, relating to the subject matter hereof.

L. COMMUNICATION CONSENT; USE OF CUSTOMER DATA

Maestro may use information Customer provides Maestro, including but not limited to email addresses, cell phone numbers, and landline numbers ("Customer Data") to contact Customer for purposes related to this account, including debt collection, and for marketing and sales purposes. You also authorize Maestro and its affiliates to use and disclose Customer Data to third parties for any purpose in an anonymous or aggregated form that does not identify Customer. In addition, Customer Data and vehicle maintenance service and repair information arising from or created as a result of maintenance and repair services provided by Maestro to Customer, including vehicle owner information, vehicle identification numbers and vehicle specifications ("Vehicle Repair Data") may be provided to vehicle/component manufacturer(s) and the vehicle manufacturer(s) dealers, and their respective service management platform providers ("Maintenances Third Parties") and used by Maestro and such Maintenance Third Parties to support and enhance vehicle repair services provided to Maestro and the Maintenance Third Parties' customers. You also authorize Maestro and the Maintenance Third Parties to use and disclose Vehicle Repair Data to third parties for any purpose in an anonymous or aggregated form that does not identify Customer.

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